Benefits to YOU outsourcing Application Support:
1) Improved Service
Outsourcing your software application support function allows you to concentrate on your core business.
Outsourcing support of your applications to application support professionals will provide a stronger support function within your organisation. This quickly becomes evident to your application end users or customers.
As an organisation, you do not want to invest in sophisticated support systems, training and models. You benefit from our investment in these tools and processes which we scale across many applications. Therefore, by outsourcing you receive a far better level of service for your budget.
2) Cost Savings
When you isolate and clearly define the core functions of application support, you can then begin the process of outsourcing the support of an application. This process always identifies areas for savings and the subsequent fixed costs provide you with an initial cost saving and continued reduced costs.
3) 24 Hour Support
With 24-7, 365 days a year guaranteed support, problems can be dealt with before the UK business day begins and thus reduce any impact to your business. Also, you can offer more services if the application is available to your users or customers 24-7, for example, global use of the application becomes an option.
4) Risk Reduction
Outsourcing to dedicated support teams that solely concentrate on providing exceptional application support, high availability and clear communications, means you reduce the risk application problems can present to your business.